Refund policy

RETURNS & EXCHANGES POLICY

Your satisfaction is our top priority, and we want you to absolutely love your purchase. However, if for any reason you are not completely satisfied, we will gladly work with you to resolve the issue as quickly as possible.

DAMAGED OR DEFECTIVE PRODUCTS

While we take great care when packaging your order, we understand that damages may occasionally occur during transit. If you receive a product that is:

Damaged (inner packaging only, e.g. broken bottle)
Leaking
Faulty due to a defective dispenser system

Please contact us within two (2) days of receiving your order.

We may request photographs for our records. Depending on product availability, we will either:

Send a replacement product, or
Issue store credit

RETURNS

All returned items must be unused, unopened, and in their original packaging.

Please contact us within two (2) days of receiving your order if any of the following applies:

SHIPPING ERRORS

If the return is due to an error on the side of Beauty from Seoul (for example, an incorrect product was sent), we will arrange collection of the item at no additional cost.

Once the item has been shipped back to us, we will dispatch the correct product. Shipping costs in both directions will be covered by Beauty from Seoul.

ORDER ERRORS

If the return is due to an error on the customer’s side (for example, an incorrect item was ordered), return shipping costs will be the customer’s responsibility.

Once the item has been received and inspected, we can offer one of the following options:

Exchange for the correct item (subject to availability) — additional shipping costs will apply
Refund (less a 2.5% processing fee)
Store credit

EXCHANGES

Exchanges will be honoured under the following circumstances:

Incorrect product ordered by the customer
Incorrect product sent by Beauty from Seoul
Products that arrive damaged, leaking, or with defective dispenser systems

Exchanges will not be honoured if:

Products have been opened or used
Products were purchased from another retailer or store

ALLERGIC REACTIONS & SKIN SENSITIVITY

Certain skincare products contain active ingredients that may cause mild or temporary irritation when first introduced into your routine. We strongly recommend researching products before purchasing by reviewing ingredient lists and customer reviews.

If you have sensitive or reactive skin, we recommend: